Support
Help with Cappadocia mobile app, your account, bookings, GPS navigation, offline maps and refunds. If you can't find the answer below, send us a message — we reply within one working day.
Get in touch
Common questions
Sign in with Apple isn't working
If the Sign in with Apple button doesn't respond on iOS, make sure you're on the latest version of the app (App Store → Updates), force-quit and reopen the app, and check that you're signed into iCloud on the device. If it still doesn't work, email hello@walkcappadocia.com with your iOS version and device model and we'll fix it within a working day.
I forgot my password
On the login screen, tap "Forgot password" and enter the email you registered with. We'll send a reset link valid for one hour. Check your spam folder if it doesn't arrive within five minutes.
The app crashes or won't open
First try: force-quit and reopen. If that fails: uninstall and reinstall (your account and saved data are kept on our servers). Still failing? Email hello@walkcappadocia.com with your phone model, OS version and a brief description of what happens.
Offline maps / GPX downloads
You can pre-load Cappadocia maps and GPX tracks for offline use from inside the app: Profile → Map data → Download for offline. Maps stay on your device for 90 days then refresh automatically when you're back online.
GPS navigation battery use
Continuous GPS use (for example while recording a walk) drains roughly 4–6% battery per hour.
Booking, payment and refund questions
Bookings made through the platform are direct contracts with the local agency or guide. For refunds, cancellations or date changes, contact the operator first (their email is on your booking confirmation). If they don't respond within 48 hours or there's a dispute, email hello@walkcappadocia.com and we'll step in.
How do I delete my account?
Inside the app: Profile → Account → Delete account. From the web: delete-account. Account deletion is processed within 7 days and removes all personal data we hold about you (bookings, messages, profile). Some anonymised analytics may be retained.
I want to report a problem on the trail
Not for emergencies — we cannot arrange help. In an emergency, contact the local emergency services. For non-urgent reports (closed sections, water source dried up, missing waymarkers), email hello@walkcappadocia.com — we use them to correct our trail information.
Privacy & legal
- Privacy Policy — what we collect, why, how long we keep it, your rights under GDPR.
- Terms & Conditions — use of the app and platform.
- Cookies — cookies and tracking technologies used on the website.
- User-generated content policy — what's allowed in reviews and community posts.
About this app
The Cappadocia mobile app is published by Pixelo Mobile Ltd (UK company number 10585806), c/o Demsa Accounts, 565 Green Lanes, Haringey, London, England, N8 0RL. We connect visitors with verified local operators across the valleys of Cappadocia.
If you're a local agency, guide or accommodation provider who wants to be listed, visit join as an operator.